As the CEO of AllRize, I’ve spoken with countless law firm executives who share similar stories about their previous experience with legal tech vendors. The sales process was smooth and promising, but once the contract was signed, they were left to navigate complex implementations largely on their own. Data migration became a nightmare of lost information and corrupted files. Training consisted of generic webinars that didn’t address their specific workflows. And when problems arose, they found themselves trapped in endless support ticket queues, speaking with representatives who seemed to be reading from scripts rather than solving problems.
The result? Decreased productivity, frustrated staff, unhappy clients, and the sinking realization that they had invested significant capital in a system that was creating more problems than it solved.
When we formed AllRize, we made the decision to disrupt that customer experience in a positive way by developing a true “customer-first” culture. It’s in our collective DNA and we work relentlessly to deliver 100% satisfaction to each customer. Our customer-first culture manifests in four critical ways that directly impact your firm’s success.
1. Data Migration Done Right
We understand that your existing data represents years of client relationships, case histories, and institutional knowledge. Our team works hand-in-hand with yours to ensure every piece of critical information transfers accurately and completely. We don’t hand you a migration tool and wish you luck—we partner with you through every step of the process.
2. Customized Configuration
No two law firms are identical, and your practice management software shouldn’t force you into a one-size-fits-all approach. We take the time to understand your specific workflows, practice areas, and operational requirements, then configure AllRize to support how your firm actually works, not how we think it should work.
3. Comprehensive Training
Every user at your firm receives personalized training tailored to their role and responsibilities. We don’t believe in overwhelming your team with features they’ll never use. Instead, we focus on empowering each person to fully leverage the specific AllRize features that will make them more productive in less time.
4. White Glove Support
When you need help, you’ll speak with knowledgeable AllRize support professionals who know your firm, understand your configuration, and are empowered to solve problems quickly. No ticket queue purgatory. No scripted responses that miss the point of your question. In fact, I’ve been known to jump in and provide support myself!
As a privately held company, we answer to our customers, not to shareholders demanding quarterly growth at any cost. This gives us the freedom to make decisions that prioritize your long-term satisfaction over short-term metrics. We measure our success by your success, and we’ve built our entire organization around that principle.
Your firm deserves a practice management partner who treats your success as their own. That’s the AllRize promise, and it’s a commitment I stand behind personally.
Ready to experience the AllRize difference? Let’s talk about how we can support your firm’s success. Feel free to contact me directly at eruda@allrize.ai.